PLAYBOOK — INTERNAL
Rank 02 — Section 05
Second In Command
Operations
Quick Look
Runs day-to-day operations and turns the Founder's calls into how the gym actually works. The safety catch when something's about to go wrong.
Guiding Principles
- If it's not written down, it's not a policy.
- Fix it at the level it broke — don't kick it upstairs by default.
- Every role should know exactly what they own.
Owns
- Day-to-day operations across the gym
- Standing in for the Founder on partnership and member escalations
- Keeping every other role accountable to its lane
Handoffs
Head Coach
→
Second In Command
When: coaching staffing, scheduling, or a member issue needs ops-level attention.
Front Desk
→
Second In Command
When: a membership or billing question front desk can't resolve.
Second In Command
→
Founder
When: an operations decision needs owner sign-off — spend, staffing, partnerships.