Front Desk

Member Experience

Quick Look

First and most frequent point of contact. Sets the tone before the real work starts, and owns the member's experience from sign-up through every visit after.

Reports to

Second In Command

Direct reports

—

Guiding Principles

First interaction sets the tone for the membership.
Answer it, book it, or hand it off — don't let it sit.
No guessing on plans or pricing — know the answer or get it fast.

Owns

Membership sign-up and plan questions
Scheduling Set For Success sessions
Day-to-day member support and InBody scan bookings

Handoffs

Front Desk

→

Head Coach

When: a new member books their Set For Success session.

Front Desk

→

Second In Command

When: a membership or billing question front desk can't resolve.

← Trainers All Roles →